Talihoe -> RE: Help please (8/31/2017 7:00:03 PM)
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I agree with you CharleneTX. Last October Firefox enabled a setting on ver. 49 that created a bug with Flash. Here is Dave's full response: quote:
dave Firefox 49.0.2, released on October 20, enables a feature called “Asynchronous drawing” which has a bug. When playing Conceptis online puzzles this bug causes problems such as wrong location of mouse pointer, slow response of mouse movement and more. Here is what you can do: 1) Use a different browser such as Internet Explorer, Edge, Chrome, Safari. Or 2) Try resizing or refreshing (CTRL-F5) the puzzle window after opening a puzzle. Or 3) Disable the Firefox feature which causes this problem: - In Firefox address bar enter: about:config - Accept the risk warning - Search for: dom.ipc.plugins.asyncdrawing.enabled - Turn the value of this feature to “false” by double-clicking on it This is not the first time Firefox have problems with Flash and we expect they will provide an update with a fix. So please check from time to time if a new version has been updated. Changing the setting in Firefox fixed the problem at the time but Firefox re-enabled the setting with it's update to ver. 55 creating the need to disable it again. It can be frustrating for some users to have to make this change themselves, but changing a browser setting is not something that Conceptis should attempt to do for us. Patti
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