technical support background information
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technical support background information - 5/17/2008 6:27:37 PM
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gilg
Posts: 585
Joined: 8/31/2003
From: Israel
Status: offline
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Hi all,
It would help us a lot if each bug report will be associated with the following technical support background information about the particular computer.
Basic questions
1. What is your operating system (Windows, Mac OS, Linux, etc)?
2. What is your browser (Internet Explorer, FireFox, Opera, etc.)?
3. What is your Flash Player version? To determine it, open the page http://www.macromedia.com/software/flash/about/ and examine a box titled “Version Information”.
4. Open the page: http://www.conceptispuzzles.com/index.aspx?uri=puzzle/pic-a-pix
Does it look identical to the reference screenshot below? If the not please provide your screenshot.
5. If the page under question 4 appears properly, click on the “Play” red ellipse on the upper puzzle. Does the new window opens up allowing you to play the puzzle? If it opens up, though something seems wrong – please provide a screenshot.
Advanced questions
(if possible)
1. Do your browser settings allow Java Scripts?
2. Do your browser settings allow Cookies?
3. Do you have any Internet Security (firewall) software installed except for the Windows standard firewall?
a) Which and what version?
b) Does it allow Java Scripts?
Thank you very much. Gil
Edit: Pic-a-Pix page sample image has been updated
 Attachment (1)
< Message edited by gilg -- 7/18/2010 8:30:23 AM >
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RE: technical support background information - 5/18/2008 12:10:58 AM
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unime
Posts: 25
Joined: 1/1/2006
From: Afghanistan
Status: offline
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Hi Gil!
I've posted all this already (including a screenshot showing no flash puzzle thumbnail buttons). Do you want me to post it again?
Also, those of us using Macs use do not have Windows Firewall!
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RE: technical support background information - 12/9/2008 12:59:10 PM
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nkoeding
Posts: 7
Joined: 8/15/2003
From: Germany
Status: offline
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Basic questions
1. What is your operating system (Windows, Mac OS, Linux, etc)? Windows 97
2. What is your browser (Internet Explorer, FireFox, Opera, etc.)? Internet Explorer
3. What is your Flash Player version? To determine it, open the page http://www.macromedia.com/software/flash/about/ and examine a box titled “Version Information”. Good question. It is the one I downloaded when you changed the Website.
4. Open the page: http://www.conceptispuzzles.com/index.aspx?uri=puzzle/pic-a-pix. Does it look identical to the reference screenshot: http://www.conceptispuzzles.com/forum/upfiles/PapScreenshot.jpg? If the not please provide your screenshot. Yes, it looks like my screen.
5. If the page under question 4 appears properly, click on the “Play” red ellipse on the upper puzzle. Does the new window opens up allowing you to play the puzzle? If it opens up, though something seems wrong – please provide a screenshot. Yes, I can play this puzzle.
Advanced questions
(if possible)
1. Do your browser settings allow Java Scripts? Yes
2. Do your browser settings allow Cookies? Yes
3. Do you have any Internet Security (firewall) software installed except for the Windows standard firewall? I do not think so, but I received my laptop preinstalled
a) Which and what version?
b) Does it allow Java Scripts?
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RE: technical support background information - 10/9/2009 11:45:48 AM
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natal
Posts: 1
Joined: 5/22/2005
From: Israel
Status: offline
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Dear Gil,
Everything was fine for years, but now, when a puzzle opens and it says "done" no puzzle is seen within the window.
I haven't done any new program downloads recently, and the "coockies" state is "on" as always.
What should I do?!!!!!!
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RE: technical support background information - 10/11/2009 11:43:07 AM
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anna
Posts: 156
Joined: 5/2/2002
From: Israel
Status: offline
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Hi natal
Two things may be responsible for the situation you experience: either the download speed is low or something went wrong with Adobe Flash Player. If refreshing the page a couple of times dosn't help, please download and install the latest version of the Player: http://get.adobe.com/flashplayer/.
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RE: technical support background information - 10/30/2009 6:45:40 AM
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hel
Posts: 13
Joined: 8/8/2006
From: Australia
Status: offline
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Hi I have been a member for lots of years and the system will not let me do the free puzzles? I do not want to pay for puzzles as I already subscribe to a Conceptis magazine.
Cheers Hel
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RE: technical support background information - 10/30/2009 5:00:36 PM
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anna
Posts: 156
Joined: 5/2/2002
From: Israel
Status: offline
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Hi Hel
Many things have changed on the Conceptis website, but there are still free puzzles every week and you can continue solving them. You don't have to pay for additional puzzles and features if you don't want to.
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RE: technical support background information - 12/17/2009 9:45:31 AM
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hk284
Posts: 2
Joined: 5/28/2007
From: Israel
Status: offline
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1. What is your operating system (Windows)?
2. What is your browser (Internet Explorer.)?
3. What is your Flash Player version? 10.0.42.34
4. Open the page: http://www.conceptispuzzles.com/index.aspx?uri=puzzle/pic-a-pix. Does it look identical to the reference screenshot below? no!
My screenshot join to the message:
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RE: technical support background information - 12/17/2009 9:47:18 AM
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hk284
Posts: 2
Joined: 5/28/2007
From: Israel
Status: offline
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I couldn't join the screenShot,
so I will write what I see:
I see only the text,
but I don't see the images or the red ellipse.
so I can't enter the game/
can I help me????
I will be so happy!!!
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RE: technical support background information - 11/18/2010 1:03:57 PM
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anna
Posts: 156
Joined: 5/2/2002
From: Israel
Status: offline
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Hi Linda
Something must have gone wrong with Flash Player installation.
Please reinstall it (http://www.adobe.com/products/flashplayer/) and make sure to restart your browser.
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RE: technical support background information - 11/19/2010 1:19:55 AM
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Lindilou
Posts: 4
Joined: 11/8/2010
From: Australia
Status: offline
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Thank you for your response... i have downloaded the flash player again but i still cannot access any of the puzzles... any other suggestion
Regards
Linda
quote:
ORIGINAL: anna
Hi Linda
Something must have gone wrong with Flash Player installation.
Please reinstall it (http://www.adobe.com/products/flashplayer/) and make sure to restart your browser.
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RE: technical support background information - 11/20/2010 10:26:22 AM
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anna
Posts: 156
Joined: 5/2/2002
From: Israel
Status: offline
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Linda, just to make sure: did you install the downloaded player and restarted your browser?
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RE: technical support background information - 11/21/2010 11:21:45 AM
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Lindilou
Posts: 4
Joined: 11/8/2010
From: Australia
Status: offline
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Yes i downloaded flash player and restarted the browser. i now have version 10,1,102,64.
Regards
Linda
quote:
ORIGINAL: anna
Linda, just to make sure: did you install the downloaded player and restarted your browser?
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RE: technical support background information - 3/3/2011 6:14:29 AM
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fanlynne
Posts: 7
Joined: 3/3/2011
From: United States
Status: offline
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I'd prefer an option to choose a "click for fill, shift-click for X, ctrl-click for delete" scheme instead of the current click-double click-triple click" one which is very prone to misclicks.
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RE: technical support background information - 8/3/2011 2:34:00 AM
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luluxiu
Posts: 3
Joined: 8/2/2011
From: United States
Status: offline
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I only see text, but I do not see the images or the red oval. I can not enter the game / can I help me? I would be so happy!
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fanlynne's click change suggestion - 10/6/2011 7:39:02 PM
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TeriPettit
Posts: 12
Joined: 10/4/2011
From: United States
Status: offline
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quote:
ORIGINAL: fanlynne
I'd prefer an option to choose a "click for fill, shift-click for X, ctrl-click for delete" scheme instead of the current click-double click-triple click" one which is very prone to misclicks.
Me too! (I assume by "shift-click for X" you mean shift-click for dot.) Also, I'd prefer alt/option click for "make blank" instead of ctrl/command click, because it is more consistent with standard UI principles.
Nearly all of my errors originate as missing the cell I'm aiming for and not noticing that it toggled a neighboring cell instead of filling the one I meant.
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RE: technical support background information - 12/8/2011 4:58:48 PM
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mdbank
Posts: 3
Joined: 10/12/2006
From: United States
Status: offline
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Good morning. My computer has numerous users with similar access. Conceptis online play works on some logins and not on others. On some the images do not appear nor do the links. The image placeholders have a red "x" in the top left corener.
Any suggestions?
Thank you.
Note: IE 8 and the most recent version of Flash.
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